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Have a question or need assistance? Did you find something interesting on our website and want to know more?

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Contact Us

To apply for a job, please access the online NeoGOV application, enter your login information (or create a new account), and search for the job(s) you wish to apply for. All postings will contain details about the position, as well as the time frame in which applications will be accepted. All jobs have a job close date; if the close date has not been reached, the application is still available and the position is likely still vacant. You can also sign up to receive job notification alerts. If you require further assistance, please enter your inquiry below.​

Some candidates may request the County to sponsor them on a non-immigrant work visa, such as an H-1B, H-1C, or TN visa. The County may consider sponsorship based on specific criteria. If a candidate requests to be sponsored for a visa through the County, contact the Employee Services Agency, at (408) 299-5880, and request to speak with the Human Resources H-1B Coordinator. If you require further assistance, please enter your inquiry below.

The primary method of communication will be through the e-mail address listed on your application. Please check your email (and spam folder) for all updates regarding your application. Be aware that it may take several weeks to review your application depending on the number of applications received. If you still require further assistance, please enter your inquiry below.

​A candidate with a passing score is placed on the Eligible List. If you are selected from this list for an interview, your name and contact information will be referred to the appropriate department. Should this occur, you will receive an email notification with instructions explaining how to schedule the interview. Keep checking your email (and your spam folder) for all updates and notifications from the County of Santa Clara. If you require further assistance, please enter your inquiry below.​

Please visit the Student Internship Program page to learn more. If you require further assistance, please enter your inquiry below.​

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Please access the online job application portal and click on the "Forgot Username?" or "Reset Password​" link. Instructions will be emailed to the email address on-file. If you require further assistance, please enter your inquiry below.​

For verbal verifications of employment, please call the Employee Services Agency at (408) 970-2600. Please have ready the name and SSN of the individual you are calling about. For written verifications of employment, please email [email protected]​​. If you require further assistance, please enter your inquiry below.

Part-time employees in a "Coded" position are eligible to enroll in the County's health benefits. The premium cost is pro-rated according to the number of hours hours worked during a pay period.  Please contact your Department Service Center for more information regarding premium rates. If you require further assistance, please enter your inquiry below.

County employees may enroll in either a Health Flex Spending Account (HFSA) and contribute up to $2,650, or in a Dependent Care Assistance Program (DCAP) and contribute up to $5,000 ($2,500 if you are married and filing jointly). If you require further assistance, please enter your inquiry below.

Eligible County employees participate in the CalPERS defined benefit pension plan.  Retirement formulas and employee contributions vary based on your date of hire and bargaining unit.  Please contact your Department Service Center or visit the CalPERS website for more information. If you require further assistance, please enter your inquiry below.

You can obtain evidence of health care insurance by visiting Connect and accessing your "MyBenefits Statement". If you are not currently able to access Connect, please contact your Department Service Center and request documentation of your health insurance. If you require further assistance, please enter your inquiry below.

​You can contact your Department Service Center​ to enroll and make changes within 30 days of a qualifying event. Examples of a qualifying event include: birth, death, marriage, divorce, dissolution of a domestic partnership, a dependent losing eligibility, or a change in your or your spouse's job that affects benefits eligibility. If you have not experienced a qualifying event, your opportunity to make changes is during Open Enrollment, which occurs every year during the month of May. If you require further assistance, please enter your inquiry below.

You can view this information on your Benefits Page in Connect, or you may contact your health insurance provider directly. If you require further assistance, please enter your inquiry below.​

Contribution changes to your deferred compensation account can be made by calling Fidelity, at (844) 722-4572, or by logging into your Fidelity account online. If you require further assistance, please enter your inquiry below.

Active employees are generally not allowed to withdraw money from their deferred compensation account. The plan does allow employees to take up to two loans from their account. In the case of a catastrophic financial event, the plan allows for an emergency withdrawal from your account. Emergency loans are governed by IRS regulations. Please contact Fidelity, at (844) 722-4572, for more information. Or, visit their website and review the information provided in the "Loans" and "Withdrawals" sections of the "Plan Basics" page​. If you require further assistance, please enter your inquiry below.

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There are options available to you should you move out of the service area of a particular plan. Please review slides 10-14 of the Retiree Benefits Overview PowerPoint​​. If you are moving outside of California, you will need to select a new option for your healthcare plan. Payment In-Lieu of Medical Coverage is another available option. Contact your designated HR Representative within 30 days of your move to update your address and learn more about your options. If you are unsure of who your HR Representative is, please contact the Employee Services Agency, at (408) 299-5880. If you require further assistance, please enter your inquiry below.

Contact Social Security Administration to get information about enrolling in Medicare. In order to maintain your retiree medical coverage, you must enroll in Medicare Parts A & B when you turn age 65 and are eligible for Medicare. Once enrolled, please provide a copy of your Medicare card to the Employee Benefits Department. Please contact the Employee Services Agency, at (408) 299-5880, if you have additional questions. If you require further assistance, please enter your inquiry below.​

The County offers group health plan coverage to eligible retirees. An eligible retiree is one who meets the required years of continuous service with the County and retires from the County and CalPERS at the same time. If you require further assistance, please enter your inquiry below.​

The County offers an annual Open Enrollment Period for Retiree Medical Benefits in the month of May. During this time, you have the opportunity to make changes to your benefits. Please contact your designated HR Representative if you have any questions. If you are unsure of who your HR Representative is, please contact the Employee Services Agency, at (408) 299-5880. If you require further assistance, please enter your inquiry below.

Please contact your designated HR Representative. If you are unsure of who your HR Representative is, please contact the Employee Services Agency, at (408) 299-5880. If you require further assistance, please enter your inquiry below.

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To gain a copy of your pay stubs, please visit your Connect portal, under the "Employment" section. Click on "My Payroll" to view and download copies of your paystubs. If you require further assistance, please enter your inquiry below.

​You can update your direct deposit information at any time. If you require further assistance, please enter your inquiry below.

'Steps' occur on the following dates: 6 months after hire, then every 12 months after that, up to 3 years (steps). To find the step increases for your position, please visit the Basic Salary Plan document and use 'ctrl+f' to search for your position name. To read more information about salary steps, review the HR Practices Manual and use 'ctrl+f' to search for "salary steps". If you require further assistance, please enter your inquiry below.

​Please fill out the W-2 Request form. If you require further assistance, please enter your inquiry below.

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The County publishes several documents which may assist you in your survey:
• County Job Specifications
• County Job Salaries
• County Memoranda of Understanding & Agreements
If you need further assistance, please enter your specific request below.

Please visit or contact your service center to update your contact information. If you require further assistance, please enter your inquiry below.

Per the MOA between CEMA and the County of Santa Clara, tuition reimbursement is offered. The Educational Reimbursement Program (ERP) is available to all coded (permanent) County of Santa Clara employees, including provisional and seasonal (extra help is not eligible). Reimbursement amounts are negotiated through individual bargaining units.​​​ Please review the CEMA contract for more information. Use 'ctrl+f' and search for "tuition reimbursement", or click on 'Section 8.1' to be brought directly to the appropriate section. Paper/hardcopy reimbursement forms are no longer offerred or accepted. All reimbursement claims must be filed online, through the Education Reimbursement Program (ERP) portal. Please review the information on the ERP Connect page, and read the FAQs about ERP. If you have further questions, feel free to email [email protected].

​Please visit or contact your service center to request a replacement. If you require further assistance, please enter your inquiry below.

Please contact your service center for more information. If you require further assistance, please enter your inquiry below.

Please visit the forms repository page. If the form you are looking for is still not found, please use the search bar in the top-right corner of the webpage to search for the name or type of form you need. If you require further assistance, please enter your inquiry below.

Please describe your issue below.

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ESA Main Line
(408) 299-5800

Human Resources
(408) 299-6816

Employee Benefits
(408) 970-2600 - phone
(408) 277-0318 - fax

Labor Relations
(408) 299-5820

Verification of Employment
[email protected]

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